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Shipping + Returns

Shipping + Returns

For tracking details visit  Post/EMS tracking - track-trace .Use "track with options" then go to search your destination country for detailed advice , or find the affiliated postal service for your country at Members of the EMS Cooperative | EMS - Express Mail Service.

Some times EMS use DHL for final delivery within your country. If there are no results given in the first method (described above) go to DHL Tracking, Track Parcels, Packages, Shipments | DHL Express Tracking and enter your EMS number in the section called "track by shippers reference"

Shipping is generally quoted as being 10 to 14 days. Most parcels arrive within 10 days. 

Delays can be avoided by tracking you shipment. If in doubt email us at info@manaka.co.uk

Returns can be mailed back at your cost If:

1. The goods are not as described or you receive the wrong item.

2. The goods have been purchased no more than 4 weeks prior

3. No returns will be offered for goods purchased "on sale" or discounted offer.

4. Refund must be agreed to before the item is mailed back

Once the goods have been received the refund shall be issued for the total price excluding mail costs. 

For any issues concerning faulty goods please email direct at hello@manakacollection.com